Ocean Tribe are looking for dive centre staff to join our crew. Please email mark.slingo@oceantribe.co with your CV for more information. Applicants should be Kenyan or have the right to work in Kenya
DUTIES AND RESPONSIBILITIES GUIDE
A full time hourly position that rotates through retail sales, equipment inspection & repair, gas fills, dive reservations, and booking scuba training courses.
A varied schedule will include day, evening and weekend shifts
Essential Job Functions
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Enthusiastically answer incoming calls.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Recommend, select, and help locate or obtain equipment based on customer needs, desires, and stock levels.
Independently sell and set up the following: retail items ranging from T-shirts to Trimix Computers, Diving & Snorkel Charters, gas fills, and training courses from DSD to IDCS.
Answer questions regarding the items listed above.
Describe and explain equipment use, operation, and care to customers.
Demonstrate use or operation of equipment.
Clean shelves, counters, and displays.
Exchange merchandise for customers and accept returns.
Bag or package purchases.
Help customers try on or fit equipment.
Inventory stock.
Prepare equipment for purchase or rental.
Prep equipment for delivery.
Estimate and quote equipment packages.
Estimate cost of repair or service of equipment.
Estimate cost of service, gear, or training required, such as “Cost of Open Water Diver Course, Price of Open Water BCD, Cost of Gas Fills, and Dive Charter” requested to complete Open. water Diver specialty from the dive boat in their own BCD.
Rent gear and prepare rental contracts for customers.
Distribute and maintain rental equipment, fill air cylinders as needed.
Attend all staff meetings and all in-service training programs.
Other Skills/Attributes
Self-motivated, professional, courteous and enthusiastic team player
Have a friendly outgoing personality and be goal oriented
Possess strong communication and exceptional customer service skills
Maintain an organised and neat work environment
Be passionate about your interests and personal growth
Able to multi-task in a multi-disciplined work environment
Adhere to training standards as set by PADI, EFR, and DAN
Follow personal and professional safe diving practices
Comply with Ocean Tribe dress code and code of conduct as described in employee handbook, and Retail Center Staff
