Privacy Policy
Last updated: 12 October 2026
Ocean Tribe Limited (“Ocean Tribe”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect and use personal information when you visit oceantribe.co, contact our team, book an experience or take part in our activities.
Who is responsible for your information?
Ocean Tribe Limited is responsible for the personal information it collects and uses to operate its website and provide its services.
For privacy questions or requests, contact:
Email: info@oceantribe.co
Telephone / WhatsApp: +254 700 934 854
Location: The 41 Beach Club, Diani Beach Road, Diani, Kenya
Information we collect
The information we collect depends on how you interact with us. It may include:
- Contact details: your name, email address, telephone number and country of residence.
- Enquiry and booking details: travel dates, activities, group size, accommodation or transfer requirements, and messages you send us.
- Diving and training information: certification level, logged dives, relevant experience, course progress and information needed for certification.
- Safety information: emergency contact details, diver medical questionnaires, physician clearance and relevant support requirements where needed for your activity.
- Transaction records: booking references, payment status, invoices, refunds and correspondence about payments.
- Photographs and videos: images recorded during activities where photography or filming forms part of the experience.
- Website information: pages visited, interactions, referral sources, device and browser information, approximate location, and technical information used to operate and protect the website.
Please provide only information relevant to your enquiry or booking. If you provide information about another participant, make sure you have permission to share it.
How we use your information
We use personal information to:
- Respond to questions and help you choose suitable activities.
- Arrange bookings, payments, transfers, accommodation and other requested services.
- Assess activity prerequisites and support safe participation.
- Deliver training and arrange certification.
- Communicate practical information, booking changes and service updates.
- Provide access to photographs or videos associated with your experience.
- Understand website usage and improve our website and services.
- Maintain business records, resolve disputes and meet applicable obligations.
Depending on the purpose, we process information to arrange or fulfil your booking, meet legal obligations, pursue legitimate business interests where permitted, or with your consent. Where we rely on consent, you can withdraw it by contacting us. Withdrawal does not affect processing that took place before your request.
Some information is necessary to provide an activity or complete certification. If you choose not to provide it, we may be unable to deliver the relevant service.
Medical and other sensitive information
Diving activities may require a medical questionnaire, physician clearance or information about assistance you need.
We use this information for participation, safety and support arrangements. Access is limited to people who need it for those purposes, or where disclosure is required by law or necessary in an emergency.
Please contact us before sending detailed medical records so we can explain what is required and how to provide it appropriately.
Bookings, payments and external services
Our website connects to other services that support your experience, including:
- WeTravel: bookings and payment processing.
- SSI / MySSI: training materials, participant registration, certification and dive records.
- WhatsApp: enquiries and communication.
- PicThrive: viewing and purchasing activity photographs and videos.
- Google services, including Google Analytics, Maps and YouTube: website measurement, directions and video content.
When you use these services, they may collect and process information under their own privacy policies. Payment information entered in an external checkout is handled by the relevant payment provider. Please do not send full payment-card details by email or WhatsApp.
Our WhatsApp enquiry builder prepares a message for you to review. You choose whether to send it in WhatsApp.
Who we share information with
Where necessary for the purposes described above, we may share relevant information with:
- Ocean Tribe staff, instructors and guides.
- Training and certification organisations.
- Booking, payment, website-hosting and communications providers.
- Accommodation, transport and safari partners involved in your booking.
- Professional advisers, authorities or emergency services where appropriate.
We limit the information shared to what is needed for the relevant purpose.
Cookies and Google Analytics
Cookies are small files stored on your device. Our website and connected services may use cookies or similar technologies for website functionality, preferences and measurement.
We use Google Analytics to understand how visitors find and use our website. It can collect information such as pages viewed, interactions, referral sources, device and browser details, approximate location and cookie identifiers.
You can manage or delete cookies through your browser settings. Blocking some cookies may affect website features. Google also provides a Google Analytics opt-out browser add-on.
For more information, see how Google uses information from websites that use its services.
Embedded videos, maps and external booking tools may also collect information or use cookies under their providers’ policies.
Marketing communications
If you subscribe to updates or otherwise consent to marketing, we may send news, offers and information about Ocean Tribe activities.
You can unsubscribe using the instructions in a message or by contacting us. Essential communications about an existing enquiry, booking or course are separate from marketing.
Photographs and videos
Photography or filming may be available during selected activities. Images may be made available through our photo service for viewing or purchase.
We seek permission before using identifiable guest images for promotional purposes, including permission from a parent or guardian where the guest is a child. You can decline promotional use or contact us to withdraw permission for future use.
If you have concerns about an image, please contact us with enough detail to identify it.
Children’s information
For children taking part in activities, we collect relevant information through, or with the involvement of, a parent or guardian.
Where required, we obtain parent or guardian consent. We use children’s information for booking, safety, training and certification purposes. A parent or guardian can contact us about a child’s information or image permissions.
International processing
Some service providers operate outside Kenya. Using these services may involve processing information in other countries.
Where we transfer personal information internationally, we apply the safeguards or obtain the consent required by applicable data-protection law.
How long we keep information
We retain personal information for as long as necessary for the purpose for which it was collected, taking account of booking administration, training records, accounting requirements, safety obligations and potential disputes.
Different records may have different retention periods. External providers may retain information under their own policies. You can contact us to ask about the retention of a particular record.
Keeping information secure
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No internet service or method of storage is completely secure. Please avoid including unnecessary sensitive information in enquiries.
Your privacy rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is used.
- Request access to your information.
- Ask us to correct inaccurate or misleading information.
- Object to certain uses of your information.
- Request deletion where applicable.
- Withdraw consent where processing depends on it.
Email info@oceantribe.co to make a request. We may need to verify your identity before acting. Some records may need to be retained to meet legal or other applicable obligations.
If you are concerned about how we handle your information, please contact us. You can also raise a complaint with Kenya’s Office of the Data Protection Commissioner.
Changes to this policy
We may update this policy when our services, providers or data practices change. The latest version will appear on this page with its updated date.
