Returns & Exchange Policy – Kenya (Diving Equipment)

At Ocean Tribe, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your diving equipment, we’re here to help.

Eligibility for Returns

You may return or exchange items within 7 days of delivery if they meet the following conditions:

  • The item is unused, unworn, and in its original packaging.
  • The item is not damaged or custom-modified.
  • You have the original receipt or proof of purchase.

We reserve the right to refuse returns if the product shows signs of use, damage, or is returned without valid documentation.

Non-Returnable Items

The following items are not eligible for return:

  • Masks, snorkels, mouthpieces, wetsuits, and other personal gear (due to hygiene reasons) unless defective on arrival.
  • Special order or custom equipment.
  • Gift cards or discounted promotional items.

Faulty or Damaged Goods

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange a replacement or refund depending on availability and the nature of the fault.

Exchange Process

If you’d like to exchange an item:

  1. Contact our customer service team at [your email/phone number] within 7 days of receiving the product.
  2. Once approved, return the item using a tracked courier service to our store address.
  3. You may be responsible for the return shipping cost unless the item was defective or wrongly sent.

Refunds

Refunds will be issued via the original payment method within 5-10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the return is due to an error on our part.

How to Return

Please package the item securely and include:

  • A copy of your receipt
  • A note stating the reason for return
  • Your contact details

Send it to:

Ocean Tribe

Alliance Safari Beach Hotel

Diani, Kwale

Kenya

+254700934854

Contact Us

If you have any questions about your order or need help with a return, please call us at [Phone Number] or email [Email Address].