Cancellation and Refund Policy: Everything You Need to Know

At Ocean Tribe, we understand that plans change. Whether it’s due to unexpected weather, illness, travel delays, or personal emergencies, our flexible cancellation and refund policy is designed to give you peace of mind while maintaining the high-quality service we’re known for.

Here’s how our cancellation and refund policy works, so you can book your diving experience in Diani with confidence.

Our Cancellation and Refund Policy for Guest Cancellations

If you need to cancel your dive trip, scuba course, or snorkelling excursion, please inform us as early as possible. Your eligibility for a refund depends on how far in advance you notify us:

• More than 48 hours before your scheduled activity: You’ll receive a full refund or may choose to reschedule at no extra cost.
• 24 to 48 hours’ notice: You’re entitled to a 50% refund or a one-time reschedule of your booking.
• Less than 24 hours’ notice or no-show: Unfortunately, no refund is available, and rescheduling is at our discretion.

We encourage early communication so we can try to accommodate changes where possible.

After the Trip or Course Has Started

Once your dive course or experience has begun, our cancellation and refund policy no longer allows for refunds on unused course elements or missed dives.

However, if a medical emergency or personal situation prevents you from completing your course, we will do our best to help you reschedule remaining sessions. Please note that SSI digital materials and certification fees are non-refundable once they’ve been issued to your profile.

Cancellations Made by Ocean Tribe

In rare cases, we may need to cancel your activity for reasons such as unsafe sea conditions, equipment problems, or staff availability. In these cases, you will be offered:

• A chance to reschedule at no cost
• Or a full refund if rescheduling isn’t possible

We always prioritise your safety and aim to notify you as early as possible.

Retail and Equipment Refund Policy

Items purchased in-store can be returned within 7 days for a refund or exchange, provided they are unused, in their original packaging, and accompanied by a receipt.

Customised or clearance items are non-refundable, unless found to be faulty.

Medical Emergencies and Insurance

If you cannot dive due to a medical issue, we may offer a partial refund or the opportunity to reschedule, depending on how much of your course has been completed. A doctor’s note is required to support any medical-based cancellation.

To avoid unexpected costs, we strongly recommend having travel insurance that covers diving activities and cancellation scenarios.

How to Request a Refund or Reschedule

Please contact us directly via:

• Email: info@oceantribe.co
• WhatsApp or phone: +254 (0)700 934 854

Refunds will be issued through your original payment method and may take 5–10 business days depending on your provider.

For the full terms, visit our official Terms & Conditions page.

At Ocean Tribe, we’re here to help you make the most of your time in the water. If something changes, talk to us — we’ll always do our best to find a fair and friendly solution.

Travel Insurance That Covers Diving and Cancellations

Before joining any dive trip or course, we strongly recommend that all guests carry comprehensive travel insurance that includes coverage for scuba diving activities, medical emergencies, trip cancellations, and equipment loss or delays.

Standard travel insurance policies often exclude diving beyond certain depths or participation in training programs. That’s why it’s essential to read the fine print and ensure your insurer explicitly covers recreational or professional diving.

At Ocean Tribe, we highly recommend Dive Assure and Divers Alert Network (DAN) for specialised dive insurance. DAN offers plans designed specifically for divers, covering everything from hyperbaric chamber treatment to evacuation, gear loss, and course cancellation.

Having the right insurance gives you peace of mind and ensures that if something unexpected happens, you’re protected — and can focus on enjoying the underwater world.